Terms of Use

Welcome to Woobbi (“we,” “our,” or “us”). By accessing or using our website (www.woobbi.com), purchasing our products, or engaging with our services, you agree to be bound by the following Terms of Use. Please read them carefully.

1. General

Woobbi is a small-batch, handcrafted plush brand. All products are created with natural materials and artisanal methods. Because each piece is handmade, slight variations in color, texture, or size may occur. These variations are part of the uniqueness and charm of Woobbi Friends.

2. Eligibility

You must be at least 18 years old or have parental/guardian consent to make purchases on our website.

3. Orders & Payments

• All prices are listed in USD unless otherwise stated.
• Payment must be completed at the time of order.
• We reserve the right to refuse or cancel orders if fraudulent activity is suspected or if products are unavailable.

4. Shipping & Delivery

• Shipping times are estimates and may vary depending on location and carrier.
• Woobbi is not responsible for delays caused by third-party shipping providers.

5. Returns & Exchanges

We offer a one-time courtesy return or exchange within 30 days of purchase.

• Unopened box: free return or exchange.
• Opened box: $5 restocking fee unless defective.
• Mystery boxes & customized items: final sale.
• Products must be returned in clean, undamaged form.
• Customers are responsible for return shipping.

For full details, please review our [Return & Exchange Policy].

6. Intellectual Property

All content on our website — including images, designs, characters, logos, text, and packaging concepts — is the property of Woobbi and may not be copied, reproduced, or used without our written permission.

7. Limitation of Liability

Our products are designed as collectible companions. They are not intended for rough play, chewing, or use as pet toys. To the maximum extent permitted by law, Woobbi shall not be liable for damages arising from misuse of our products.

8. Privacy

Your privacy matters to us. Please see our [Privacy Policy] to understand how we collect, use, and protect your information.

9. Changes to Terms

We may update these Terms of Use from time to time. Continued use of our website and services after changes are posted means you accept the updated terms.

10. Contact Us

For any questions, please reach out at:
📧 info@woobbi.com